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Welcome to the new KitKing website. If you have any questions please contact us.
VAT
Welcome to the new KitKing website. If you have any questions please contact us.

Delivery & Returns

DISPATCH & DELIVERY TIMES

The dispatch times from our warehouse stated below do not include courier delivery times.

Please note that during peak season (May – September) these timelines may increase. We will endeavour to keep you informed of anticipated dispatch dates if where delays do occur.

For orders that do not require personalisation and where they are in stock they will be prepared for dispatch from our warehouse within 3-5 working days. For products that are not stocked and do not require personalisation these will be prepared for dispatch from our warehouse in 10 - 12 working days.

For orders that require personalisation and where they are wholly in stock they will be prepared for dispatch from our warehouse as follows:

Off Season (October – April)

  • Printing only: 1 week
  • Embroidery only: 1 - 2 weeks
  • Print & Embroidery: 1 - 2 weeks

Peak Season (May – September)

  • Printing only: 2 weeks
  • Embroidery only: 2-3 weeks
  • Print & Embroidery: up to 4 weeks

The above stated timelines are a guide only. Where there are issues beyond our control this could result in delays to the above dispatch times. Our customer services team will endeavour to communicate any delays.

For any orders that contain products that are not stocked and require personalisation these will be prepared for dispatch from our warehouse as follows:

Off Season (October – April) test

  • Printing only: 2 weeks
  • Embroidery only: 2 - 3 weeks
  • Print & Embroidery: 3 - 4 weeks

Peak Season (May – September)

  • Printing only: 3 weeks
  • Embroidery only: 3-4 weeks
  • Print & Embroidery: up to 6 weeks

The above stated timelines are a guide only. Where there are issues beyond our control this could result in delays to the above dispatch times. Our customer services team will endeavour to communicate any delays.

All orders will be shipped in a single consignment. Please be aware that this may cause delays to dispatch times. Such delays are as a result of, but not limited to, delays by the brands dispatching goods to us, and in peak periods delays in the Print & Embroidery Lab due to the volume of orders we receive. If you require part of your order to be shipped in advance of the delayed products then please contact our customer service team via telephone 0800 047 8434 or email sales@kitking.co.uk. Please be aware that additional shipping fees for splitting an order for delivery will apply.

For delivery in the UK we currently offer a next day service via DPD only. Please note that the next day service does not include the dispatch times from our warehouse stated above.

For international deliveries we can only provide a price on application. Please contact our sales team via email sales@kitking.co.uk and/or telephone 0116 262 7332.

When sending goods across international borders, goods maybe subject to duties and taxes as determined by customs in the destination country.

For customers purchasing from our website for delivery internationally please be aware that the customs charges for products bought may be levied by your local government.

You’ll be contacted by your local courier or postal service company explaining how to pay any duties and taxes for dealing with customs.

As duties and tax charges are not assessed until the shipment enters the destination country, we cannot be held responsible for these additional charges as they are directly attributable to you as the importer of the goods.

UK
If your parcel has not arrived within 7 days of receiving a dispatch notification please contact us via email sales@kitking.co.uk or telephone 0116 262 7332.

International
You will receive a dispatch notification which will state the service we have used to dispatch your parcel and the shipping time. If you have not received the parcel 7 days after the latest shipping time stated please contact us via email sales@kitking.co.uk or telephone +44 116 262 7332.

RETURNS