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Welcome to the new KitKing website. If you have any questions please contact us.
VAT
Welcome to the new KitKing website. If you have any questions please contact us.

FAQs

How do I get a quote?

You can get a quote via the website. Select the products you require and any personalisation and add them to the shopping cart. When you are finished click through to the shopping cart where you can view all the products chosen. Once you are happy click the “Save Quote” button. Fill in your details and the quote will be emailed to you. A copy is also sent to our sales team so that if you would like to make changes or complete your order our team has your quote to hand. 

If you prefer, you can discuss your team requirements with our sales team who can help you select the right products and create a quote for you which can then be emailed to you.

How do I edit a quote?

Login to your quote, click view quote, you can request changes to your quote via the comments section at the bottom of the quote. Alternatively, contact our office and one of our sales team will be happy to help you change your quote and email out the new one.

Can I get a discount?

All of our products are discounted by at least 25% from the brand RRP (RRP and our discounted prices are clearly defined on our website). For larger and multi team orders please contact our sales team on 0800 047 8434 who will be able to help you further.

How can I place an order?

You can place an order via our website or you can call our sales team on 0800 047 8434 who will be happy to help you.

I want to pay via BACS (bank transfer) how can I do this?

Once you have selected your items proceed to checkout and follow the steps to complete your order. When you get to the payment page select "Bank Deposit" and comlplete your purchase. You will then be taken to the order confirmation page where you will find your order number ending "KK" and our bank details. When completing your bank transfer please use the KK order number as the reference in your transfer details. This will ensure that we can easily tie up your payment with your order and process it as quickly as possible!

I have my club /sponsor logo, what type of file do you accept?

We accept the following files:

Bitmap files: .jpg, .png

Vector files: .pdf, .ai, .eps, .svg

Here at Kitking we endeavour to give you the best print and embroidery results, however, we can only do this if you provide us with the correct images / file types.

What are Bitmap images?

Bitmap images are stored as a tiny series of dots called pixels.

If you are submitting a bitmap file we require a high resolution bitmap file, ideally 300 dpi (dots per inch). The higher the dpi the clearer the image. On your computer screen a 60 dpi image may look clear however when we print it, it may become pixelated.  When you enlarge the image on your screen does it pixelate? If so this is a low resolution image.

With a bitmap image if the resolution is low, it does not mean we cannot use it, just that the results will not be as good as an image that is of a higher resolution. Further, it will be difficult to edit the image should you require us to or if we need to i.e. remove backgrounds or shapes.

What are vector images?

Vector images are not based on pixel patterns, but instead use mathematical formulas to draw smooth lines and curves that can be combined to create an image from geometric objects such as circles and polygons.

Vector files allow us edit logos should you require us to or if we need to i.e. remove backgrounds or shapes.

I don’t have artwork / my file is not suitable?

That’s ok, we do offer an art working service where we can create a new club badge / sponsor logo. Please call our sales team who will be able to help. Please be aware that there is a fee of £25 per logo.

Where your file is not suitable i.e. low resolution, not one of the files accepted we can create the correct file for you. Please call our sales team who will be able to help. Please be aware that there is a fee of £10 per logo.

You will be required to approve any artwork created before final files are created. Once approved you will be sent a .jpeg and .pdf version of the artwork. KITKING Limited will also hold a copy of the original files for the purpose of digitisation and future orders.

I have placed my order. What happens next?

We’ll send you an order confirmation email after you place your order. It includes order information and a link to view your order status. We’ll also send you email messages when your item ships.

What if there is a problem with my order?

If there is an issue with your order we’ll contact you at the email address or the phone number you provided.

How long will it take to despatch my order?

The despatch times from our warehouse stated below do not include courier delivery times.

Please note that during peak season (May – September) these timelines may increase. We will endeavour to keep you informed of anticipated despatch dates if where delays do occur.

Standard Orders (without personalisation)

For orders that do not require personalisation and where they are in stock they will be prepared for despatch from our warehouse within 3-5 working days. For products that are not stocked and do not require personalisation these will be prepared for despatch from our warehouse in 10 - 12 working days.

Personalised Orders

For orders that require personalisation and where they are wholly in stock they will be prepared for despatch from our warehouse as follows:

Off Season (October – April)

Printing only: 1 week
Embroidery only: 1 – 2 weeks
Print & Embroidery: 1- 2 weeks

Peak Season (May – September)

Printing only: 2 weeks
Embroidery only: 2-3 weeks
Print & Embroidery: up to 4 weeks

For any orders that contain products that are not stocked and require personalisation these will be prepared for despatch from our warehouse as follows:

Off Season (October – April)

Printing only: 2 weeks
Embroidery only: 2 – 3 weeks
Print & Embroidery: 3 – 4 weeks

Peak Season (May – September)

Printing only: 3 weeks
Embroidery only: 3-4 weeks
Print & Embroidery: up to 6 weeks

The above stated timelines are a guide only. Where there are issues beyond our control this could result in delays to the above despatch times. Our customer services team will endeavour to communicate any delays.  

How long does it take to deliver my order?

For delivery in the UK we currently offer a next day service via DPD only. Please note that the next day service does not include the despatch times from our warehouse. Please see FAQ above.

International delivery times will depend on the service you choose. Prices and delivery times for international orders can only be provided on application. Please contact our sales team via email sales@kitking.co.uk and/or telephone 0116 262 7332.

Can I get the part of my order if it is ready?

We can only ship orders in a single consignment. If you require part of your order to be shipped in advance of other products then please contact our customer service team via telephone 0116 262 7332 or email customerservices@kitking.co.uk. Please be aware that additional shipping fees for splitting an order for delivery will apply.

Can I pick up my order?

Due to the current threat posed by COVID-19, at present collection in person is not available.

Can I make changes to my order?

Contact our Customer services team on tel. number on the website, who will be able to advise if changes can be made to your order - we regret that any orders containing personalisation cannot be changed from the point the order has been placed.

How do I track my order?

The email you receive at the point your order ships will contain a tracking link which will allow you to track your order.

What if I’m not there to receive my delivery?

The courier will send a text notification (if mobile phone details are provided at the point of order) of the intended delivery with a 1 hour window which you can change should you need to (extra charges may apply in some cases). The courier will make 3 attempts to deliver your item, after which a collection card will be left and your order will be held at the local depot for collection for 14 days before being returned to us. In order to re-ship your item from our distribution centre, additional delivery charges will apply.

How do I return / exchange an item?

There is no automatic right to return, exchange or cancel outstanding orders. All returns, exchanges and order cancellations are at the discretion of the Company. If you would like to return, exchange or cancel an order you need to email sales@kitking.co.uk in the first instance quoting:

Invoice Number

Name

Business / Company Name

Address

Email

Contact number

List of items for return / exchange or whether you want to cancel an outstanding order

Reason for return / exchange / order cancellation

Please note that the submission of details for return, exchange or order cancellation is not acceptance of your return. The Company reserves the right to accept or reject, in whole or in part any submission for return, exchange or order cancellation. If your submission for a return or exchange is accepted you will be issued with a returns authorisation number which you must include when returning your goods to us. Please see our terms and conditions for full information on returns and exchanges.

What is a restocking fee?

The Company offers thousands of products across a number of Brands. As a result we cannot hold stock of all products, colour variations and sizes offered for sale. The following Brands do not automatically accept returns:  Nike, Adidas, Puma, Stanno, Pro Star, Errea, Macron, Givova, Mitre, Umbro, Zeus Sports, Joma and Hummel. Where a return is accepted by the brand the customer is liable to pay any restocking fee associated with the return. You will be notified of the restocking fee at the time your order is authorised to be returned. The restocking fee will be automatically deducted from your refund once the goods have been received back.

How long will my refund take?

Refunds for returned or cancelled orders can take up to 14 working days from receipt of the item. We will not issue a refund until we have received the Goods back or you have supplied evidence of having sent back the Goods.

How do I get a club account?

If you would like to open a club account so that teams and supporters can buy kit directly please get in touch with our sales team.

The following minimum requirements to get a club shop apply:

  • Each club must have an annual spend of circa 4K
  • Each club must have two or more teams
  • Each club must be based in Mainland UK
  • Garments must have a degree of personalisation (excluding shorts/socks)
  • All orders are to be placed online

How do I look after my kit?

All garments come with washing instructions and these should be followed unless they have been embellished with print and/or embroidery. Where kits have been embellished it is strongly advised that the kit care guides for printed and embroidered products below are followed to ensure you get the best washing results, and that your kit is kept in good condition.

 PRINTED KIT

  • Wash inside out at 30°C degrees. DO NOT follow any higher temperature guidelines on the garment label as this as this was before printing.
  • Avoid leaving kit folded or bundled together whilst damp or soiled after use (This could damage the print)
  • Kits may discolour due to staining by mud, grass, petroleum jelly which may not entirely be removed by washing. Soaking kits in warm water and detergent as soon as possible after use can reduce this discolouration.
  • The use of pre-wash stain remover will help remove stains, particularly on white kit.
  • Utilise the pre-wash programme on automatic washing machines.
  • DO NOT overload the washing machine
  • Wash dark colours separately.
  • Rinse thoroughly, hang to dry,
  • DO NOT tumble dry printed garments.
  • DO NOT iron directly onto the prints. Turn the garment inside out and iron on the reverse side to avoid prints being damaged. 
  • Do not bleach
  • DO NOT use a fabric conditioner. 

PRINTED RAIN JACKETS AND WATERPROOF GARMENTS

  • Where possible wipe clean any dirt with a damp cloth.
  • To wash, turn garment inside out and hand wash at a cold temperature or machine wash on a cold water cycle. DO NOT use detergent or conditioner.
  • Do not bleach
  • Do not tumble dry
  • Do not iron directly onto the prints. Turn the garment inside out and iron on the reverse side to avoid prints being damaged. 
  • Do not fold damp

EMBROIDERED KIT

Where kit only has embroidery please follow the garment care label for washing.

Where kit has both embroidery and printing please follow the wash care guide above for printed kit.

In addition it is advised:

  • Do not iron directly onto the embroidery. Turn the garment inside out and iron on the reverse side to avoid prints being damaged. 

Please note that KitKing do not take responsibility for damage to garments or custom printing if the above instructions are not followed.

I cant find the products I am looking for?

Here are kitking we have access to thousands of products across multiple brands. Please give our sales team a call to discuss your requirements.